A guide to preventing and resolving the types of disputes that have become common in our dynamic, diverse, and high-tech world. Necessary reading for lawyers, managers, human resource professionals, negotiators, mediators, facilitators, and others engaged in conflict management.
The book is about universal traits. Everyone is blessed with unique talents and inclinations, but the characteristics we share play a far greater role in getting us into and out of disputes than the differences that set us apart.
